Shipping Policy

Last Updated: August 2026

At Medsters Online, we are committed to delivering your orders safely and efficiently across Pakistan. Please read the following shipping terms before placing your order.

1. Shipping Across Pakistan

We currently offer delivery across Pakistan through our trusted courier partners.

Once your order is confirmed and processed, it will be dispatched to the delivery address provided at checkout.

2. Free Shipping

Enjoy FREE SHIPPING on all orders above Rs. 6,000.

For orders below Rs. 6,000, standard delivery charges may apply and will be displayed at checkout or communicated during order confirmation.

3. Delivery Time

Orders are generally delivered within 3–7 working days, depending on your location and courier service availability.

Delivery to major cities may arrive sooner, while remote areas may require additional time.

Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, public holidays, courier delays, or unforeseen circumstances.

4. Order Processing

Orders are usually processed after successful order confirmation.

Once your order has been dispatched, you may receive an order/shipping confirmation through your provided contact details.

Please ensure that your name, phone number, and complete delivery address are accurate when placing your order to avoid delays.

5. Cash on Delivery

Cash on Delivery (COD) is available across Pakistan.

For COD orders, customers are required to pay the complete order amount to the courier representative at the time of delivery.

6. Delayed or Failed Delivery

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, unreachable phone number, or refusal to receive the parcel, the courier may make another delivery attempt or return the parcel to us.

Additional delivery charges may apply for re-shipping a returned parcel.

7. Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow our applicable exchange policy.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

For verification, customers may be required to provide clear photographs or videos of the received product and packaging.

Approved cases will be handled according to our 7-Day Free Exchange Policy.

9. No Return Policy

Medsters Online does not offer a return or refund policy.

We only offer a 7-Day Free Exchange Policy for eligible products and qualifying issues.

Products must meet the conditions mentioned in our exchange policy to qualify.

10. 7-Day Free Exchange

Customers can request an exchange within 7 days of receiving the order, subject to our exchange terms and product eligibility.

The product must be unused, unworn, unwashed, and in its original condition with all original tags and packaging intact.

Products that show signs of use, washing, damage, alteration, or missing tags may not be eligible for exchange.

11. Contact Us

If you have any questions regarding your order, delivery, or exchange, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Medsters Online.